![]() ![]() Unplug the RGC Device from the USB port and reboot the PC.įollow this, Preparing your computer for installing Roxio products here, With the RGC Device pluged in right click on unknown device and click uninstall, ok. If what you say above is true how and when did you fix it since post #6 when you said this? I am going to test this but getting another Roxio Game Capture HD Pro hardware and simply pluging it in with the software and drivers installed already, if it is detected and works fine, I will know that my actual device is malfunctioning. Once I unplug it and replug the device it disappears until i restart the computer with it plugged it. I can't update its driver no matter how much I try. Now what I am saying is that the reason why I can't install the driver and why it is not working is because the hardware has malfunctioned and shows up only when I reboot with it plugged in and even then only shows up as UNKNOWN device. Take out the USB cable plug it back in while the computer is running and its gone from device manager does not even show up as unknown, its simply not there.ħ) I did as you asked, reinstall the software (which runs fine but shows no signal) plug in the device and nothing works.Ĩ) restart computer with the usb plugged in and shows up as "unknown device" Thinking there is an issue with my laptop I go to my desktop.Ĥ) Install software on desktop, restart the computer, plug in the card and it doesn't work.ĥ) Remove the card, reinstall/repair software, restart and then plug in the card, does not work.Ħ) Leave the card pluged in and restart my desktop, card shows up as "UNKNOWN" device under the device manager, however I can't update driver, I uninstall the device, search for new device, shows up again as "UNKNOWN" device. Card is receiving power because the big -> arrow lights up purple but not the other 2 leds.ģ) I reinstall/repair the software it doesn't work. ![]() I think I am not being clear, sorry about that.ġ) card was working fine on my laptop from Nov - Jan 18thĢ) restarted computer and all of a sudden card is not being detected getting the no signal on the software. I will come back this weekend after I get the new Roxio and report what happened. It was working fine for months and then just stopped working without any warning and now It wont install no matter what driver I use, if I repair the software, If I uninstall it and reinstall it.įace it a proper driver wont work if the actual device is defective.Īnyway thank you for your suggestions unfortunately for me they did not work. I understand how drivers work but in your response it seems as you can't fathom the possibility of a faulty hardware device. Its not listed as TRANSCODER though, and I already stated that it only gets recognized under very specific circumstances (i.e requires restart with it plugged in) Why is that concept so hard for the gamers to understand? It simply will not work without the driver installed correctly. I've played with this every possible way, driver listed under other devices and driver listed as TRANSCODER under other devices. You can try another device and blame it on the hardware but I'll bet you see the same results with any other RGC device you use. The device will not work without the correct driver in device manager. Hoping someone can help me out here or show me how to get a possible replacement as it seems that my Roxio Game Capture HD pro has become defective (not working on 2 computers) So it is not working on my second computer either. ![]() The ( ->) lights up but the other led indicating input do not light up. I figured something was wrong with my laptop and it was not recognizing it so I connected it to my desktop (which did not have the device installed before) I installed the software, did the restart, plugged in the device. The Roxio Game Capture HD pro is NOT showing up in my device manager like I have seen in a few posts around here. All of a sudden after a reboot of the laptop its not working, I uninstalled the program, reinstalled it, repaired it but still i get No input and No signal. I had the Roxio Game Capture HD pro installed on my laptop and whenever I used it would plug it into any usb port. The led lights indicating hdmi or YPbPr do not light up. My usb cable is plugged into my laptop providing the Roxio Game Capture HD pro power the -> lights up which is why I know it is getting power. ![]() I used it on and off since then, but since yesterday Jan 18th. I recently bought my Roxio Game Capture HD pro, it was delivered to me around Nov 2012. ![]()
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